Receipt of Emergency Call
An Heli Excel Air Rescue services subscriber or a relative, friend or well wisher makes a call to our Emergency Call Centre and provides primary information regarding the emergency.
- Establish Subscribers Credentials
- Location and Landmark
- Type of Emergency
First Aid Advice
The Emergency Call Centre dispatch shall assess the medical emergency by asking Cardinal,
Probing Questions and provide On Call First Aid Advice to the Patient/Caller till the Medical help
arrives.
Assessment of Transport Requirements
The Emergency Call Centre will approve the mode of Transportation (Ground and/or Air
Ambulance) and dispatch transportation accordingly
Admission into Nearest Stabilization Centre
Ground ambulance where available will provide onsite primary medical care then transport the
Patient to the Nearest Stabilization Centre to preserve the Golden Hour.
Note: Air Access Only will receive the same level of care by Flight Doctors and Paramedics
using the Air Ambulance.
Ground Ambulance to Safe Landing Zone
Ground Ambulance Transfers the Patient once Stabilized to the predetermined Safe Helicopter
Landing Zone.
Air Ambulance Transport
Air Ambulance transports the Patient to the Predetermined Destination Safe Landing Zone for
the Nearest Appropriate Care Hospital while providing on route Care.
Ground Ambulance Transfer to Hospital
If landing at the Predetermined Hospital is not an option Ground Ambulance will transport the
Patient to the Predetermined Destination Hospital.